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Occupational Solution for Customer Service

 

Overview: Customized assessment measuring total job fit for customer service positions

Reading Level: 6th grade

Administration: Online/computer

Completion Time: 45-60 minutes (Timed and untimed sections)

Online Price: $27.00

Program Usage: Selection, job alignment, performance

 
 
 

Product Details

The Customer Service occupational test measures an applicant’s Verbal Ability, Numerical Ability, and Speed & Accuracy as well as customer-facing work styles such as Concern for Others, Initiative, and Persistence. These styles tie to the Department of Labor’s O*Net data and are critical to success in customer service roles. After the candidate takes the test, you will see an overall job compatibility score as well as separate scores for their personality and ability scales.

Use This Assessment to Reveal:

14 Abilities & Work Styles:

  • Verbal Ability
  • Numerical Ability
  • Speed & Accuracy
  • Adaptability/Flexibility
  • Attention to Detail
  • Concern for Others
  • Cooperation
  • Dependability
  • Independence
  • Initiative
  • Integrity/Rule Following
  • Persistence
  • Self-Control
  • Stress Tolerance

Who is it for?

Customer service personnel including customer service representatives, salespeople, and entry-level staff

Scoring

See what data this assessment delivers by reviewing this Sample Report.

Resources

FAQs

Questions

Frequently asked questions follow. Click on a question to see the response.

  • Frequently Asked Questions for Occupational Solution for Customer Service

Pricing & Ordering

Online Administration and Reporting
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Online Price:

  • Customer Service Representative   $27

Online Administration for this test requires registration

If you have already registered:

 
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Product and Order Help

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P: 888.298.6227
E: talentlens@Pearson.com