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To serve you better, we will be implementing upgrades to our order systems. This will temporarily delay shipping of all orders starting at 1:00 p.m. CST on May 25 until June. We encourage customers who have critical delivery deadlines to order on or before May 25 at 1:00 p.m. CST.

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Returns

We provide product credit for qualifying returns received within 90 days of the invoice date. Simply follow these 4 steps:

  1. Enclose proof of purchase from Pearson (invoice or packing slip).

  2. State the reason for the return or exchange.

  3. Provide your account number, name and phone number.

  4. Send materials by an insured, traceable method such as UPS or FedEx to:

    Pearson Assessments Returns
    5532 West 74th Street
    Indianapolis, IN 46268

  • Materials must be in saleable condition, clean, and unused. If product is no longer sold, returns are not accepted.

  • Materials returned after 30 days but prior to 90 days of invoice date are subject to a 10% return fee per returned parcel.

  • Materials or software damaged in transit must be returned within 30 days of invoice date. No other software returns will be accepted.

*Specific requirements for Q Local™, Q-global™, Q-interactive™, Attemo and Rehacom follow:


We provide product credit for qualifying returns received within 90 days of the invoice date. Digital items returned after 30 days but prior to 90 days of invoice date are subject to 10% return fee.

Q Local™

  • Pearson is not responsible for lost, damaged or stolen report counters or any unused administrations on such devices. Replacements are available at full cost.

Q-global™

  • Q-global individual unused report usages can be returned within 90 days of the invoice date.

  • Q-global scoring subscriptions may be returned within 90 days of the invoice date as long as they were never allocated to a user on the Q-global account.

  • Exchanges between Q-global individual report usages and Q-global scoring subscriptions for the same assessment and value may be made at any time by contacting customer support.

Q-interactive™

  • Q-interactive licenses may be returned within 90 days of the invoice date.

  • If a subtest has been administered under the license, returns are not accepted.

  • Unused pre-paid Q-interactive usages may be returned within 90 days of the invoice date.

Attemo unused software administrations and equipment may be returned for full credit within 30 days of invoice date. Attemo unused administrations and equipment returned after 30 days but within 90 days of invoice date, are subject to a 10% return fee, per returned parcel. Equipment must be in original packaging, unused or like new, clean and saleable condition.

Rehacom unused licenses and hardware may be returned for full credit within 30 days of invoice date. Rehacom licenses and hardware returned after 30 days but within 90 days of invoice date, are subject to a 10% return fee, per returned parcel. Equipment must be in original packaging, unused or like new, clean and saleable condition.

Attemo and RehaCom materials only should be returned to:

Attention: Returns
Pearson Clinical Assessment
501 Boylston St, Rm 7E021
Boston, MA 02116