Occupational Solution for Customer Service
Always Learning
International Sites


Placing an order soon? Please read important information about our systems upgrade by visiting PearsonClinical.com/Upgrade

Due to this transition, there will be a delay in shipping/order fulfillment. Order fulfillment may be delayed up to four days for orders taken from March 22 through March 29. Normal order processing is anticipated to resume after April 1st. We apologize for any inconvenience this may cause.


  Change Community

Occupational Solution for Customer Service


Overview: Customized assessment measuring total job fit for customer service positions

Reading Level: 6th grade

Administration: Online/computer

Completion Time: 45-60 minutes (Timed and untimed sections)

Online Price: $28.00

Program Usage: Selection, job alignment, performance


Product Details

The Customer Service occupational test measures an applicant’s Verbal Ability, Numerical Ability, and Speed & Accuracy as well as customer-facing work styles such as Concern for Others, Initiative, and Persistence. These styles tie to the Department of Labor’s O*Net data and are critical to success in customer service roles. After the candidate takes the test, you will see an overall job compatibility score as well as separate scores for their personality and ability scales.

Use This Assessment to Reveal:

14 Abilities & Work Styles:

  • Verbal Ability
  • Numerical Ability
  • Speed & Accuracy
  • Adaptability/Flexibility
  • Attention to Detail
  • Concern for Others
  • Cooperation
  • Dependability
  • Independence
  • Initiative
  • Integrity/Rule Following
  • Persistence
  • Self-Control
  • Stress Tolerance

Who is it for?

Customer service personnel including customer service representatives, salespeople, and entry-level staff


See what data this assessment delivers by reviewing this Sample Report.




Frequently asked questions follow. Click on a question to see the response.

  • Frequently Asked Questions for Occupational Solution for Customer Service

Pricing & Ordering

Online Administration and Reporting

Online Price:

  • Customer Service Representative   $28

Online Administration for this test requires registration

If you have already registered:

Print This Page

Product and Order Help

Our customer support representative can consult with you on products and order questions.

P: 888.298.6227
E: talentlens@Pearson.com