Occupational Solution for Customer Service
Overview: Customized assessment measuring total job fit for customer service positions
Reading Level: 6th grade
Completion Time: 45-60 minutes (Timed and untimed sections)
Online Price: $28.00
Program Usage: Selection, job alignment, performance
The Customer Service occupational test measures an applicant’s Verbal Ability, Numerical Ability, and Speed & Accuracy as well as customer-facing work styles such as Concern for Others, Initiative, and Persistence. These styles tie to the Department of Labor’s O*Net data and are critical to success in customer service roles. After the candidate takes the test, you will see an overall job compatibility score as well as separate scores for their personality and ability scales.
Use This Assessment to Reveal:
14 Abilities & Work Styles:
- Verbal Ability
- Numerical Ability
- Speed & Accuracy
- Attention to Detail
- Concern for Others
- Integrity/Rule Following
- Stress Tolerance
Who is it for?
Customer service personnel including customer service representatives, salespeople, and entry-level staff
Frequently asked questions follow. Click on a question to see the response.
Frequently Asked Questions for Occupational Solution for Customer Service